What do I need to get started with implementing your AI voice assistant?

A 30‑minute kickoff to map your flows, your current scripts, and access to your CRM/telephony (if applicable). We take care of setup, testing, and launch.

How fast can we go live with the AI assistant once we start the process?

Most assistants are live in 48–72 hours. We configure, test with your team, and iterate until it sounds exactly like your brand.

Can I integrate it with my existing CRM or ERP system?

Yes. Totem connects natively to WhatsApp Business, Instagram, Messenger, Facebook Lead Ads, Gmail and Outlook email, Google and Microsoft 365 calendars, and Stripe. Other CRMs and ERPs connect through the REST API, webhooks and custom AI workflows that sync data both ways.

Will it sound like my brand and match our company's voice?

Absolutely. We train the agent on your scripts, FAQs, and examples. You review sample calls and approve tone, vocabulary, and escalation rules.

Does the agent speak multiple languages and support international customers?

Yes. Spanish, English, French, German, and Portuguese. We can also adapt to regional accents and industry terminology.

Can it transfer to a human agent when needed?

Yes on combo plans. It detects high‑intent or complex cases and hot‑transfers to your team. The browser softphone (centralita / PBX) lets your teammates pick up the live call from the same panel — no desk phone or extra app needed. Each teammate gets their own extension, and calls also ring on the iOS and Android apps so your team can answer wherever they are. Context is shared via WhatsApp, Instagram or email so humans start informed.

Does Totem have a mobile app for my team?

Yes — native iOS and Android apps are included on every plan. Your team replies to leads across WhatsApp, Instagram, Messenger, SMS and email, sees lead profiles and board stages, and works through assigned tasks from the phone. On combo plans, they also receive PBX calls on their extension — same data as the web panel. Download links are right on the pricing page.

What else is in the platform besides the AI agent?

A lot more than people expect. Every plan ships with: a unified inbox across voice and 7+ chat channels, a kanban lead board where the AI moves leads automatically based on call outcomes, a full task manager with projects/subtasks/recurrence/calendar view, Cmd+K universal search, real-time analytics with per-call sentiment, native iOS + Android apps, and team-timezone awareness for distributed teams. Combo plans add the browser softphone (centralita) with per-teammate extensions.

Can it book appointments and send follow‑ups automatically?

Yes. It books in your calendar, sends confirmations, reminders, and follow‑ups via WhatsApp, SMS, or email, and logs everything in your CRM.

Do I have to change my phone number to use your service?

No. You can keep your existing number or use a new line for campaigns. We'll route calls as you prefer.

How do we measure results and track the AI assistant's performance?

Your dashboard shows Total Calls, Inbound vs Outbound, Successful Rate, Picked Up Rate, Transfer Rate, Avg Duration, and Time Saved in real time. You'll see what's working, where to improve, and how much workload you're saving. In addition, you have full audit access to every interaction: browse and search transcripts, listen to call audio, and review both voice and text conversations to assess quality and performance.

Totem Studio | AI Agents for Calls & WhatsApp + Built-in CRM

Name: TotemAI
Price: 49 EUR
Availability: InStock

Every call answered. Every chat replied. Every lead followed up.

TotemAI picks up in about a second — on the phone, WhatsApp, Instagram, email and webchat. Your team takes over in one click, and the built-in CRM keeps every lead moving.

7+channels, one inbox

~1sto answer

48–72hto go live

iOS + Androidapps included

Run Totem from ChatGPT or Claude

Connect your workspace once and your AI assistant becomes a Totem operator. Ask about your day, dig into any lead or call, and prepare messages, meetings and AI phone calls in plain language — nothing goes out until you tap Confirm.

Works in ChatGPT Claude

Your brief, agenda, leads, calls and recordings — answered in the chat with live Totem cards

WhatsApp, email, meetings and AI calls prepared for you — every action waits for your explicit Confirm

Your Totem roles and permissions always apply, so everyone sees only what they should

Omnichannel inbox

Seven channels. One conversation.

Voice, WhatsApp, Instagram, Messenger, SMS, email and webchat land in the same inbox. TotemAI answers first; your team sees the full history and jumps in whenever they want.

AI replies on every channel, 24/7 — inbound is never billed
One thread per customer, whichever channel they pick
Hand over from AI to human without losing context

Explore the platform

GGGrace G.WhatsApp

TotemAI

Hi! Could I get an appointment this week?

TotemAI

Of course, Grace. I have Thursday at 10:00 or 12:30 free. Which suits you better?

You

CRM on autopilot

A CRM that drives itself

Leads move across the board on real call outcomes — answered, booked, not interested — not on someone remembering to drag a card. Follow-up cadences run with humane rules.

AI moves leads when calls actually happen
Cadences follow up across WhatsApp, SMS and email
One rejection means move on. No pestering your leads.

See the lead board

New3

James M.64

Emma S.58

Grandview Hotel71

Contacted2

Sophie P.77

Oliver R.69

Booked2

Grace G.92

Moved by AI

Jack T.85

Voice + human PBX on combo plans

AI on the phone. Humans one click away.

TotemAI answers, qualifies the caller and hot-transfers live calls to your team when it matters. Every call ships with a recording, a full transcript and per-call sentiment.

Hot transfer to the right teammate, mid-call
Browser softphone on combo plans plus native iOS and Android apps
Recordings, transcripts and sentiment on every call

Compare plans

Live call 02:41 Positive

EVEmily V.Inbound · Main line

TotemAI

Good morning, this is Northside Clinic. How can I help you?

Emily V.

Hi, I need to move my appointment to Friday.

TotemAI

No problem. Friday at 11:00 is free, shall I confirm it?

Transfer to team

Bookings

Bookings that defend themselves

Booking pages sync with Google and Microsoft calendars, and TotemAI confirms and reminds over WhatsApp and phone calls — so no-shows stop eating your mornings.

Booking pages with live calendar sync
AI reminders by WhatsApp and voice call
Calendars are unlimited and free on every plan

See booking pricing

First consultation30 min · In person or video

June

Mon15Tue16Wed17Thu18Fri19Sat20

Available times

09:0010:3012:0013:3016:0017:30

Confirmed. WhatsApp reminder sent.

Your team is mobile-ready from day one

Native iOS and Android apps are included on every plan — same lead inbox and task list as the web panel. Combo plans add softphone extensions so your team can drop the desk phone.

Receive PBX calls on iPhone or Android with your team extension on combo plans

Reply to WhatsApp, Instagram, Messenger, SMS and email from one inbox

See lead profiles, board stages, and your assigned tasks on the road

Push notifications for new leads, hot calls and task due dates

Want to stop losing customers this week?

Book a personalized demo. We analyze your numbers, configure a pilot, and measure results together.

We set up everything for you

No hidden costs or commitments

Integrations with your current tools

Human support always one message away

Native iOS + Android apps included on every plan

Browser softphone (PBX) for your team in combo plans

Lead board, task manager, Cmd+K search and analytics built in

Full audit trail: search transcripts and listen to call audio

Every call answered. Every chat replied. Every lead followed up.

Run Totem from ChatGPT or Claude

Seven channels. One conversation.

A CRM that drives itself

AI on the phone. Humans one click away.

Bookings that defend themselves

Every missed call is money left on the table

30%

65%

€2,400–€12,600

Unified inbox

Human PBX (combo plans)

Lead board automation

Task manager

Cmd+K search

Analytics + sentiment

iOS + Android apps

Team-timezone aware

Built for your industry. Speaks like your best agent

Hospitality & tourism

Clinics and healthcare

Education and academies

Real estate

Automotive and dealerships

Professional services

Restaurants & bars

Beauty & wellness

Fitness & gyms

Home services & trades

Retail & e-commerce

Insurance & finance

Your team is mobile-ready from day one

Your voice assistant ready in a few days

Proven, supported, and with 2 months free when you pay annually

Live in 48-72 hours

No commitment

Expert support

Welcome offer: 2 free months

Culinu

Eva Drones

oculid

The numbers behind the platform

Everything you need to know before your demo

Want to stop losing customers this week?

Launch your TotemAI pilot

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