The platform

The platform that runs your customer operation

TotemAI answers every call and every message — voice, WhatsApp, Instagram, Messenger, SMS, email and webchat. It books appointments, sends reminders and moves every lead through the built-in CRM. Your team works in the same panel: browser softphone, native iOS and Android apps, tasks, calendars and analytics.

And when your launch needs brand, web or app builds, our studio pod ships them. Studio services

THE PLATFORM

A full AI + human contact center and lead-ops platform

Every Totem plan ships the same operations toolset — not bolt-ons, not add-ons. Built in from the first €49/mo tier up to Scale.

Unified inbox

Voice, WhatsApp, Instagram, Messenger, SMS, email and webchat in one screen.

Human PBX (centralita)

Browser softphone with per-teammate extensions. Calls ring on web and mobile.

Lead board automation

Kanban pipelines where the AI moves leads on call outcomes.

Task manager

Projects, subtasks, recurrence, calendar — linked to leads.

Cmd+K search

Spotlight-style search across the whole platform.

Analytics + sentiment

Per-call sentiment, per-agent breakdown, daily trends.

iOS + Android apps

Native apps included. Same data anywhere your team goes.

Team-timezone aware

Team time stays truth even when teammates travel.

AI voice agents

Every call answered in about a second

TotemAI picks up 24/7, speaks your customers' language across 5 languages, and hands the call to your team in one click when a human closes better. Every call lands in the CRM with a recording, transcript and sentiment.

  • Answers in about a second, day and night
  • Live transfer to your team's softphone or mobile
  • Recording, transcript and sentiment on every call
  • Inbound calls never billed — pay only for outbound
CRM + automation

A pipeline that moves itself

TotemAI moves leads across your board on real call outcomes — answered, booked, not interested — and follows up with humane cadences: one rejection means move on. You see a clean pipeline, not a to-do list.

  • AI moves leads on real call outcomes
  • Follow-up cadences with humane retry rules
  • Facebook Lead Ads intake and CSV import in 5 languages
  • Full audit trail on every lead
Omnichannel inbox

Seven channels. One conversation.

WhatsApp, Instagram, Messenger, SMS, email, webchat and voice land in one inbox. TotemAI replies first; your team jumps in mid-thread whenever they want — same history, same context, no app-switching.

  • 7+ channels in a single inbox
  • AI replies first, humans take over in one click
  • Real-time Gmail and Outlook email AI
  • Embeddable AI webchat widget for your site
Booking + calendars

Bookings that defend themselves

Booking pages your customers use on their own, synced with Google and Microsoft calendars. TotemAI confirms, reminds by WhatsApp and phone, and keeps your agenda honest — fewer no-shows without anyone chasing.

  • Booking pages with per-member availability
  • Google and Microsoft calendar sync
  • AI reminders by WhatsApp and phone cut no-shows
  • Unlimited calendars on every plan
Mobile apps

The whole panel, in your pocket

Native iOS and Android apps included with every plan. Take business calls on your extension, answer any channel, and watch leads move — wherever your team is.

  • Native apps for iOS and Android, included
  • Business calls ring on web and mobile
  • Inbox, leads and analytics on the go
Download on the App StoreGet it on Google Play
Studio services

Need launch assets? Our studio pod ships them.

The same team behind the platform designs and builds the pieces around your launch — one pod, no hand-offs.

Brand identity

Logo, visual identity and guidelines that make you credible from day one.

UI/UX design

Interfaces and flows designed to convert, not just to look good.

App development

Native and web apps shipped from MVP to v1.

Marketing campaigns

Creative and paid campaigns that put your brand in front of buyers.

Web development

Fast, SEO-ready websites and ecommerce built around your goals.

Talk to us about your project
Ready to activate your agent?

Launch your TotemAI pilot

Book a 20-minute call. Within 24 hours we’ll map your flows, analyze your tools, and scope a tailored pilot.

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